Terms & Conditions

1. About Our Store

This website is operated by:

M/s. Ruchitha's Indian Store Boutique
Bhavya's Sri Krishna Avenue, Villa No 8
Sri Datha Nilayam, Pragathi Nagar
Hyderabad – 500 090
Telangana, India

Email: [email protected]
Phone: 9063757299

Throughout these Terms & Conditions, the terms "we," "us," "our," "Indian Store," or "Ruchitha's Indian Store" refer to M/s. Ruchitha's Indian Store Boutique.

2. Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful or unauthorized purpose.
• Attempt to interfere with the operation or security of the website.
• Upload or transmit viruses, malicious code, or harmful content.
• Attempt to gain unauthorized access to our systems or accounts.
• Copy, reproduce, modify, distribute, or commercially exploit our website content without written permission.
• Use automated systems to scrape, collect, or reproduce website content without our permission.

We reserve the right to restrict or terminate access to the website where a user violates these Terms & Conditions.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, prices, sizes, and other product information displayed on our website are accurate.

However, there may be minor differences between the product shown on your device and the actual product due to:

• Screen and device settings
• Photography and lighting conditions
• Image processing
• Natural variations in fabrics and materials
• Handcrafted or traditionally produced details

The actual colour of a product may therefore vary slightly from the images displayed on the website.

We reserve the right to correct errors, update product information, change prices, or discontinue products at any time without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Refuse or cancel an order where necessary.
• Discontinue any product without prior notice.
• Correct pricing or product information errors.
• Limit purchases to particular customers, regions, or jurisdictions where required.

If we are unable to fulfil an order that has already been placed, we will contact you using the information provided during checkout and provide an appropriate resolution.

5. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time you successfully place your order will generally apply to that order, subject to any obvious pricing or technical errors.

Payments may be processed through third-party payment gateway providers. By making a payment, you agree to the terms and conditions applicable to the relevant payment service.

We do not store your complete payment card details on our website where such information is processed directly by the applicable payment provider.

6. Order Confirmation

An order is considered successfully placed once:

1. You have completed the checkout process;
2. The required information has been submitted; and
3. Payment has been successfully received or otherwise confirmed.

An order confirmation may be sent to the email address, phone number, or WhatsApp number provided by you.

Please ensure that your contact, billing, and shipping information is accurate before completing your purchase.

7. Order Changes & Cancellations

If you need to make a correction to your shipping address or order information, please contact us as soon as possible.

We will try to assist where the order has not yet been processed or dispatched. However, we cannot guarantee that changes can be made after an order has entered processing or shipment.

8. No Returns or Exchanges

Please carefully check the following before placing your order:

• Product description
• Size
• Colour
• Product images
• Product details
• Shipping information

This does not affect any rights you may have under applicable law in relation to products that are defective, damaged, incorrect, or otherwise not as required by law.

9. Damaged or Incorrect Products

If you receive a product that appears to be:

• Damaged;
• Defective; or
• Different from the product you ordered;

please contact us as soon as possible after delivery.

For verification, we may request:

• Your order number;
• Photographs of the product;
• Photographs of the packaging;
• A clear video of the package being opened; and
• Any other information reasonably required to assess the issue.

We will review the matter and, where appropriate, determine the applicable resolution.

10. Package Opening

For your protection and to help us investigate any delivery-related issue, we strongly recommend recording an uninterrupted video while opening your package.

The video should clearly show:

1. The unopened package;
2. The package label;
3. The opening of the package; and
4. The product received.

This may be requested when investigating claims relating to damaged, missing, or incorrect products.

11. Shipping & Delivery

We offer shipping according to the destinations and shipping options available on our website.

Delivery timelines provided at checkout or communicated by us are estimates and may be affected by circumstances outside our control, including:

• Courier delays;
• Weather conditions;
• Public holidays;
• Transportation disruptions;
• Customs processing;
• Incorrect or incomplete address information; and
• Other unforeseen circumstances.

Once an order has been handed over to the shipping or courier provider, delivery is subject to the courier's handling and delivery process.

12. International Shipping, Customs & Duties

We may offer worldwide shipping.

For international orders, the customer may be responsible for any applicable:

• Customs duties;
• Import taxes;
• Tariffs;
• Local taxes;
• Clearance charges; or
• Other fees imposed by the destination country.

Such charges are determined by the relevant authorities or courier service in the destination country and are outside our control.

Customers are responsible for understanding and paying applicable import charges where required.

13. Shipping Charges

Shipping charges may vary depending on factors such as:

• Delivery destination;
• Package weight;
• Package dimensions;
• Shipping method; and
• Courier charges.

The applicable shipping charge will generally be displayed during checkout or communicated before dispatch where applicable.

If the final shipping cost differs due to package weight, dimensions, destination, or courier requirements, we may contact you regarding the difference before shipment.

14. Website Content & Intellectual Property

All content appearing on this website, including but not limited to:

• Product photographs;
• Product descriptions;
• Brand names;
• Logos;
• Graphics;
• Designs;
• Text;
• Videos;
• Website layout;
• Marketing materials; and
• Other visual or written content

is owned by or licensed to Ruchitha's Indian Store unless otherwise stated.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without our prior written permission.

15. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that every piece of information will always be:

• Complete;
• Accurate;
• Current;
• Error-free; or
• Available without interruption.

We reserve the right to correct errors, omissions, inaccuracies, or outdated information whenever identified.

16. Third-Party Services & Links

Our website may use third-party services for functions such as:

• Payment processing;
• Shipping and delivery;
• Customer communication;
• Website functionality;
• Analytics;
• Marketing;
• Security; and
• Other business operations.

Certain links on our website may also direct you to third-party websites.

We are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to the terms and policies of those providers.

17. Customer Communications

When you provide your phone number, email address, or other contact information, you agree that we may contact you regarding:

• Orders;
• Payments;
• Shipping;
• Delivery;
• Customer support;
• Product-related matters; and
• Other service-related communications.

Marketing communications will be handled in accordance with our Privacy Policy and applicable law.

18. Customer Reviews & Feedback

If you voluntarily submit reviews, comments, feedback, photographs, or other content to us, you represent that:

• The content is truthful and not misleading;
• You have the necessary rights to provide the content;
• The content does not violate another person's rights; and
• The content does not contain unlawful, abusive, defamatory, or malicious material.

We may use customer reviews or feedback for legitimate business and promotional purposes where permitted by law.

We reserve the right to remove content that we reasonably believe violates these Terms & Conditions or applicable law.

19. Prohibited Activities

You must not use our website to:

• Violate any applicable law or regulation;
• Provide false or misleading information;
• Attempt to access another person's account or information;
• Interfere with website security;
• Introduce malicious software or code;
• Scrape or reproduce website content without authorization;
• Attempt fraudulent transactions;
• Misuse payment systems;
• Harass or threaten our employees, representatives, or other users; or
• Engage in activities that could damage or disrupt our website or business.

We reserve the right to restrict access or take appropriate action where prohibited activity is identified.

20. Privacy

Your use of our website and submission of personal information are also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information and how you may exercise applicable privacy rights.

21. Disclaimer

We make reasonable efforts to maintain the availability and functionality of our website, but we do not guarantee that the website or its services will always be:

• Available;
• Uninterrupted;
• Secure;
• Timely; or
• Free from errors.

To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your:

• Violation of these Terms & Conditions;
• Misuse of our website;
• Violation of applicable law; or
• Infringement of the rights of another person.

23. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

24. Termination

We may suspend or terminate your access to our website or services if you violate these Terms & Conditions or engage in activities that may harm our business, website, customers, or service providers.

Any rights or obligations that by their nature should continue after termination will remain effective.

25. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund Policy, and other policies published on our website, constitute the terms governing your use of our website and purchase of products from us.

If we do not immediately enforce a particular provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of our website shall be subject to the applicable laws and jurisdiction of India.

27. Changes to These Terms & Conditions

We may update, modify, or replace these Terms & Conditions from time to time.

The latest version will be made available on this page with the updated date.

Your continued use of our website after changes are posted constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

28. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our services, please contact us: